When a refund applies

How long you have

7 days, starting on the day of payment.

Situations that qualify

• Your login message was never delivered.
• Not a single screen in the household plays anything, even after following our team’s suggestions.

Situations that do not

• The plan played and you would rather not keep it.
• Your line or device falls short of what 4K asks for (roughly 25 Mb/s and a 4K-ready screen per 4K stream), which the plans page sets out before ordering.
• The login was stopped after being used outside your household.

Sending your request

Send [email protected] three things: when you paid, the username from the login message and a line describing the problem. Once agreed, the money returns the way you paid, card or PayPal, usually inside a few working days.